Details
3 Year Zebra OneCare Essential. Includes Comprehensive Coverage. Does not include coverage for cradles
Maximise Zebra Device Uptime and Business Performance with Zebra OneCare Support Services
Every day, you depend on your Zebra mobile computers, barcode scanners and printers to keep your business up and running efficiently. Ensure you get the predictable and dependable performance you need to maximise device uptime and return on investment for your Zebra devices with Zebra OneCare Support Services. No matter what level of service you need, there’s a Zebra OneCare Service to support your critical operations and help improve business outcomes. Zebra OneCare services set the bar for service, support and repair - with experts that speak 17 languages offering unmatched from-the-manufacturer support — after all, nobody knows our products better than we do.
Essential
Basic Assurance
This core service offering provides the assurance you need across all your products, going beyond standard warranty providing:
- Comprehensive coverage — if it’s broken, we fix it
- Covers accidental damage, plus normal wear and tear
- 8x5 local time live-agent support
- 3-day repair turnaround time
- Access to restricted software
- Device Diagnostics for mobile computers
- Support Dashboard for mobile computers and scanners to view repair, case management and LifeGuardTM analytics reports
Select
Maximum Protection
Building on top of Essential support, Zebra OneCare Select provides additional capabilities, including:
- 24x7 live-agent technical support
- Advance device replacement - Same day shipment of replacement device
- Spares pool management
- Device Commissioning
Premier
Advanced Services
When your business requires the highest level of service possible, choose Zebra OneCare Premier for your enterprise devices. Using our Visibility Services and Support Services, you choose the service components to meet the exact needs of your business and your workforce. Key features include:
- Software Release Management
- Single Point of Contact for Service Management
- Incident, and Problem Management via Zebra's Managed Device Service Desk
- Managed and Visibility service options
Additional Information
| SKU | Z1AE-TC21XX-3C00 |
|---|---|
| Status | Enabled |
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