The purchase of an NGINX Plus subscription covers EITHER NGINX Plus binaries OR prebuilt binary builds of NGINX Open Source obtained from nginx.org. Each individual installation of NGINX software must be covered by a separate support subscription.

If you experience an error, we work to reproduce it, and fix it or provide a workaround – we will respond to a raised issue, and begin investigation for critical issues, within the agreed SLA time. Fixes are incorporated into the next product update, and the QA cycle is adjusted for regression testing.

Security issues are rare and unlikely, but if they happen we let you know about the implications and the solution directly, as quickly as possible.

New NGINX Plus builds and updated documentation are provided quarterly through the dedicated customer support portal. Open source builds are updated approximately monthly.

Uncertain about something in the documentation? Or maybe something doesn’t seem right. If you have a question, we get you a precise answer within the agreed SLA time frame.