Details
Protect your investment and stay productive. Get up to four years extended coverage, accident protection, and expert support for your company’s Surface devices.1
Find a business reseller to discuss pricing options for your organisation.
Extend the life of your Surface
Protect your investment to keep your Surface working for you. Microsoft Complete extends your device coverage for hardware defects or malfunctions for up to four years. Have an issue? With quick shipping options, we make it easy to minimise downtime.
Protect your device
Accidents happen. With Microsoft Complete, you get three or four years of accidental damage protection - even following drops and spills. Microsoft Complete provides solutions and tools to keep your secure business information safe.
Get expert help
No one knows your Surface better than Microsoft. Get expert technical support from anywhere to help you get the most out of your Surface.
Stay productive
At Microsoft, we know how much your time matters. Microsoft Complete helps get you set up and loving your device. If anything happens, we get you going right away.
Exclusively with Complete for Enterprise
Complete for Enterprise supports your unique business needs with a scalable and efficient service, giving you:
- • Claims sharing across your organisation. We know that some employees are more careful with devices than others. Your accidental damage claims are grouped together so you can spend less time managing claims and more time on what matters.
- • Access to a separate group of claims, equal to 1% of total devices purchased. Retain your non-bootable devices and receive replacement devices with advanced exchange.
- • Live online or onsite training designed with your organisation in mind. Content is customisable and schedules are flexible so you can train the right teams at the right time.
- • Deployment support from the Onboarding Desk. You'll have access to deployment material to share internally, along with assistance in registering your devices and coordinating your training.
Exclusively with Complete for Education
Benefits include:
- • Claims sharing across your institution. Whether it's a school district, department or classroom – we’ve got you covered. Your accidental damage claims are grouped together so you can spend less time managing claims and more time on what matters, using your Surface to learn.
- • The Onboarding Desk to help you get up and running smoothly. You'll have access to our Smart Start resources – custom content for your institution on how to use your Surface device and Windows 10, along with how to submit a claim and other FAQs.
- • Live online or onsite training designed with your institution in mind. You'll walk away from this training feeling more confident and comfortable with your new Surface.
| Standard | Extended Hardware Service Plan | Microsoft Complete for Business | Microsoft Complete for Enterprise | Microsoft Complete for Education | |
|---|---|---|---|---|---|
| Warranty Coverage | Included | With purchase | With purchase | With the purchase of 250 or more devices | With the purchase of an EDU-qualified device |
| Plan duration | Varies by country (1-2 years) | 3 or 4 years | 3 or 4 years | 3 years | 3 years |
| Activation | Activated from the day the customer receives the device | Up to 45 days can be added from the date of purchase | Up to 45 days can be added from the date of purchase | Date of device purchase | Up to 45 days can be added from the date of purchase |
| Exchange Timeline (business days) | 5-8 (varies by country) | 3-5 (varies by country) | 3-5 (varies by country) | 3-5 (varies by country) | 3-5 (varies by country) |
| Manufacturing defects for your Surface devices including battery life | | | | | |
| Coverage for drops, spills, power surges, etc. | Feature not available | Feature not available | | | |
| Surface set-up support | 90 days | 90 days | 3-4 years | 3 years | 3 years |
| Onboarding experience | Feature not available | Feature not available | Feature not available | | |
| Teacher training | Feature not available | Feature not available | Feature not available | Feature not available | |
| Surface data eraser tool | | | | | Feature not available |
| Prepaid shipping | | | | | |
| Advanced exchange | Feature not available | | | | |
| Microsoft Store exchange | Feature not available | | | Feature not available | |
| Accidental damage claims pool | Feature not available | Feature not available | Feature not available | 200% of devices purchased | 100% of devices purchased |
| 1% non-bootable device allowance | Feature not available | Feature not available | Feature not available | | Feature not available |
Additional Information
| SKU | VP3-00037 |
|---|---|
| Status | Enabled |
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