Details
- Overview
Enterprise Product Support Services offers Hi-Care and Co-Care services that perform continuous and reliable maintenance services based on the Service Level Agreements (SLAs) you choose.
Huawei Hi-Care service provides maintenance service for customers. With this service, Huawei responds to your technical requests for remote troubleshooting and advance hardware replacement in the shortest possible time. Hi-Care provides onsite technical support to help you maintain a more efficient and stable network environment and improve network productivity.
The following table shows Hi-Care service coverage:
|
Service level Service Item |
Basic |
Standard |
Premier |
Onsite Standard |
Onsite Premier |
Software support |
Software Upgrade support |
|
Technical Assistance Center (TAC) Support |
24x7 |
24x7 |
24x7 |
24x7 |
24x7 |
24x7 |
24x7 |
|
Online Self-help Support |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Operating System (OS) Software Updates |
Yes |
Yes |
Yes |
Yes |
Yes |
/ |
/ |
|
Software Updates |
/ |
/ |
/ |
/ |
/ |
Yes |
Yes |
|
Software Upgrades |
/ |
/ |
/ |
/ |
/ |
/ |
Yes |
|
Advance Hardware Replacement |
9x5xNBD-S |
9x5xNBD |
24x7x4 |
9x5xNBD |
24x7x4 |
/ |
/ |
|
Onsite Support |
/ |
/ |
/ |
9x5xNBD |
24x7x4 |
/ |
/ |
Additional Information
| SKU | 88134UJL 98010580-88134UJL-12 |
|---|---|
| Status | Enabled |
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