Ruckus

Ruckus Reseller Malaysia, Ruckus Wireless ZoneFlex R500, Ruckus Wireless ZoneFlex R600, Power over Ethernet (PoE) Adapter, Ruckus Indoor AP and Ruckus Indoor AP Accessories

Ruckus Networks builds converged wired and wireless networks for enterprises and service providers

Ruckus products guide
RUCKUS Access Point Getting Started Guide
Ruckus Unleashed
Ruckus Network Controller

Unleashed

Introducing Ruckus Unleashed
What is Ruckus Unleashed

Datasheets

Ruckus Cloud Wi-Fi
Ruckus Unleased
ZoneDirector 1200
SmartZone 100
SmartZone 300
Virtual SmartZone - High Scale
SmartZone - Data Plane
Ruckus Network Director

Download these PDFs to find out more about our support offerings.

Details of Unleashed End User Support
WatchDog Guide for Wired and Wireless Products
WatchDog Support for ICX Switches
Partner Premium Support PDF
End User Premium Support PDF
Support Coverage Information

Ruckus Support

Contact Ruckus if you have a problem or want to ask a question
Support Programs for Ruckus Products

Warranty

For Access Points: WatchDog AP Advance Hardware Replacement (Separate Offer, Optional)

Under warranty, parts are replaced on a Return to Factory (RTF) basis. Indoor access points are sold including a limited lifetime warranty. Outdoor access points are sold with a 1-year warranty.

In the unlikely event of a hardware failure, customers may benefit from the additional speed and convenience offered through the WatchDog AP Advance Replacement service. This service can be purchased as an add-on to the End User WatchDog Premium Support offer.

Advance Hardware Replacement

WatchDog Premium Support customers are entitled to advance hardware replacement for a failed controller unit in advance of return shipment. Premium support customers must ship failed unit(s) to Ruckus within fifteen (15) business days from the date of receipt of replacement product(s). Ruckus reserves the right to bill customers for units not shipped within this time. The replacement unit may be either refurbished or new, at the option of Ruckus.

WatchDog AP Advance Hardware Replacement Customers are eligible to receive advance AP replacement for a failed unit. AP Advance Hardware Replacement customers must ship failed units to Ruckus within fifteen (15) business days from the date of receipt of replacement product(s). Ruckus reserves the right to bill customers for units not shipped within this time. The replacement unit may be either refurbished or new, at the option of Ruckus.

Within North America, replacement shipments requested by 3 PM Pacific Time Monday through Friday are made via overnight service to arrive next business day. Outside of North America, replacement shipments are made via overnight service within two business days; actual delivery times will vary.

With Advance Replacement, Ruckus pays for shipment of both the replacement unit and for return of the failed unit. Customers who do not ship failed units back to Ruckus within fifteen (15) calendar days are liable for the full retail value of the replacement unit.

Ruckus Warranty Statement
What are the warranty terms for Ruckus products?
Warranty Registration

Malaysia toll-free 1 800 8 16487