RealVNC

RealVNC – Secure Remote Access & Remote Support Solutions

RealVNC is a leading provider of secure remote access and remote support software, enabling organizations to connect to, manage, and support devices from anywhere while maintaining enterprise-grade security and control.

As an authorized RealVNC solution, RealVNC helps IT administrators, managed service providers (MSPs), helpdesk teams, and businesses provide secure remote assistance and unattended access to computers, servers, and devices worldwide.

Core Capabilities

• Remote Desktop Access – Access and control computers securely from any location.
• Remote IT Support – Deliver technical assistance without onsite visits.
• Unattended Access – Connect to managed devices even when users are not present.
• Cross-Platform Connectivity – Access devices across multiple operating systems.
• Centralized Device Management – Manage remote access permissions and devices efficiently.

Key Product

• VNC Connect – Cloud-enabled remote access and support platform.

Key Features

• End-to-End Encryption – Secure remote sessions using strong encryption standards.
• Multi-Factor Authentication (MFA) – Enhance account security and access control.
• Cloud & Direct Connectivity – Flexible connection options based on deployment requirements.
• Session Recording – Support auditing and compliance requirements.
• File Transfer – Transfer files securely between connected devices.
• Role-Based Access Control – Manage permissions for teams and administrators.

Typical Use Cases

• Remote IT support and helpdesk operations
• Managed service provider (MSP) services
• Remote workforce support
• Server and infrastructure administration
• Industrial and unattended device management
• Education and training environments

Benefits

• Reduces onsite support costs
• Improves IT response and resolution times
• Provides secure access to business-critical systems
• Supports hybrid and remote working environments
• Simplifies device management across locations

Supported Platforms

• Windows
• macOS
• Linux
• Raspberry Pi
• iOS
• Android

Deployment Options

• Cloud-managed remote access
• Direct on-premises connections
• Enterprise-wide deployments
• MSP multi-customer environments

Licensing

• Subscription-based licensing
• Professional and Enterprise plans
• Per-user and team-based licensing options
• Volume licensing available

Should I buy per device or per user?

Per user provides a convenient package of included managed devices, with a range of features with both remote access and remote support needs. We recommend per user pricing if you run an IT helpdesk orregularly needs to offer remote support to many end users. That’s because per user pricing gives you access to On-Demand Assist, letting users create quick, ad-hoc remote support sessions using a secure code

Per device is best suited if you have a large or undeterminable number of devices, providing the flexibility to cater to your needs.Should you require help with larger deals, our sales team can offer advice and guidance on the most suitable plan.