Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Disclaimer
- Shipping & Delivery
- Unless specified, next day delivery only is available on all items. Delivery is limited to areas in the Malaysia.
Standard delivery rates apply for deliveries made Monday to Friday 10am - 3.00pm.
Afterhours rates apply for weekend deliveries and are higher.
We do not send out products on weekends nor public holidays, this is to prevent the lost of goods.
Delivery is made via PosLaju National Courier.
Shipping is available on MOST items. Items available for shipping are marked on item tab OR TOP OF PAGE. Shipping not available to P.O Boxes addresses.
Shipping available only to contigous Malaysian states.
All goods are to be shipped with insurance coverage, the insurance is covered by Maybank Etiqa, all claimes are to be made via the insurer. Terms and Conditions apply.
Customer can track and trace the parcel via PosLaju Tract & Trace - Privacy & Security
- Computer Age has established this web site (“Our Site”) to provide information to the public, facilitate communication among our visitors, vendors and customers, and offer for sale of our goods and services. This privacy and security statement ("Statement") describes how COMPUTER AGE collects and uses information from visitors to Our Site
We are committed to protecting your privacy. We will not pass on any individual user details for third party use unless we have your prior consent.
As part of the free service you will get from computerage.com.my you will receive the occasional email from us [informational and promotional] if you have created an account.
If you do not wish to receive these emails you can stop them by deleteing your account at any time. Will do not retain any account information as a result of a deleted account.
By using Our Site, you consent our collection and use of information about you in accordance with this Statement. We may update this Statement from time to time by posting a modified statement on this page, or, if we determine that it is appropriate, we may post a notice of the change on our home page. By continuing to use Our Site after we have posted a notice of modification, you agree to the terms of the modified Statement. - Returns & Replacements
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Changing and Canceling Orders
Customers may change or cancel an Order during the time from starting the ordering process until the process for formally placing the Order is completed.
If a Customer wishes to change or cancel an Order as prescribed in Paragraph 1. of this Article, the Customer must send a notice of intent to change or cancel said Order to the Customer Center via e-mail from the Webpage specified by Computer Age before the process for formally placing the Order is completed.
The Order information can be changed by reentering the Order.
An Order cannot be changed or cancelled after it has been formally placed except in the case of returns or replacements pursuant to "Returns" of this Agreement.
If an Order is to be cancelled, a fee of 30% will be imposed on the total amount of the order, provided that the license is not yet registered to the customer.
Most of the products (software) are not returnable, as the license are already registered to the specific customers. Customers have to make sure what software they need, and what we quoted are according to their specification, no rejects/ amendments/ returns are allowed after PO is raised.
In case of any discrepancies, our product manager will alias with end user to make sure the correct software is supplied. If this is the case, we will replace the software.
Replacements
We do not offer replacement for sold item(s), unless it is shipped wrongly by Computer Age.
- Ordering
- All orders created online are borned legally. By creating an order (Purchase Order), customer is required to make the full payment in 14 days prior to delivery of the goods.
- Payment, Pricing & Promotions
- Payment
All payments and to be made in advance prior to delivery, confirmation or official receipt will be issued once payment is honoured by our banker. Payment method includes: Online Banking Transfer, Cheque and Cash payment are to be made via bank counter or CMD( Cheque/ Cash Deposit Machine). Customer is required to email us the payment slip as a proof of payment to initiate the order process. Goods will be delivered after the payment, for some goods which are out of stock, please allow 7-14 working days for delivery. Promotions are valid for a limited period of time only.
- Credit Card Payment (Paypal)
2% additional finance charge for credit card payment .
3% additional finance charge for Paypal credit card payment .
For payment with credit card via Paypal, please allow 3-5 working days for the payment gateway to verify and pay us, this is to eliminate fraud cases as requested by Paypal.
- Pay by Paypal
Please refer to the image to pay if you do not have a Paypal account.
- Credit Card Payment (Paypal)
- Viewing Orders
- Customer can view orders made by loggin into our website. Login
- Updating Account Information
- Customers are required to update their account information such as address, phone number, email address and etc. from time to time. Goods will be delivered to the account's address unless stated.
- Disclaimer
- Although we have put all our efforts to make this web site error-free, we reserved the right to alter the content of this web site any time.
Computer Age will not be liable for editorial, pictorial, typographical errors on this web site.
Any free software tools provided on this website is FREE and only for non-commercial usage. THESE SOFTWARES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. YOU USE THESE SOFTWARES ONLY FOR OWN RISK.
- Adobe, Autodesk, Corel, Apple, Borland, Symantec and other trademarks or registered trademarks of their respective owners or its subsidiaries in United States and other countries.
- Microsoft and Windows are registered trademarks of Microsoft Corporation.
- All other logos are trademarks or registered trademarks of their respective owners.
- We are authorised dealer for certain Apple/ Mac hardware products.
- Actual models/ packings may differ to illustration provided.
- Prices and specifications subject to change without prior notice.
- Terms and conditions apply.
- Please contact us should you have any inquiries or if we have infringed your copyrights.
